Examples
The University had intended to move to a shared services model for student related non-academic support services: marketing, student recruitment, admissions and student administration (enrolment to graduation). The driver for the new model was …
A business critical project to digitise the service delivery of its largest contract in Asia Pacific was failing to deliver. Over six months behind schedule and still drifting. With project costs blowing out and significant reputational risk profile, it required rapid …
The client’s Asia Pacific business was undertaking a region wide transformation of their internal organisation to create a substantial step change in its operating costs, service quality and agility. Regional procurement services were identified as a priority …
Following a successful renewal of its largest service contract in Asia Pacific, the client had embarked on a complex operations transformation program to underpin successful commercial delivery of the new contract. Faced with the complexity of …