Operations Transformation – Program Review and Delivery Advisory



A Global Services Company 

Business Challenge

Following a successful renewal of its largest service contract in Asia Pacific, the client had embarked on a complex operations transformation program to underpin successful commercial delivery of the new contract.

Faced with the complexity of introducing digital technologies and fundamentally changing the operating model the leadership team was looking for help to stress test the ability of the program to deliver the changes within the required time frames.

How Lilyfield Partners helped

A fast paced 3-week program review assessed progress and robustness of its key structural elements:

  • Quality and effectiveness of program resourcing 
  • Completeness of business architecture and process integration across various projects
  • Governance model and its effectiveness

Lilyfield Partners further assisted with implementation of review recommendations and provided select resourcing to strengthen the program delivery team in key areas.

Outcome Delivered

Restructure of the program governance model measurably improved speed and quality of decision making, transparency and accountability.

Creation of a clear sequence for delivery of the interdependent project components greatly improved business adoption of changes and avoided last minute delivery delays. Restructure of the most complex project with additional resources accelerated progress and enabled greater control and delivery transparency.